![]() Navigate to the time correction setting for codes and sync.Ī 2-factor authentication app connects only to the specific mobile device it's set up on. To fix this, launch the Google Authenticator app on your mobile device and access the settings from the main menu. If you use an Android device with Google Authenticator, the app may not be synced correctly. Check the sync settings on your Android device.Use your mobile device's automatic date and time setting to make sure your authenticator app's passcode expiration is synchronized with Mailchimp's passcode timing. If the device's time is set manually, the passcodes generated by the authenticator app and Mailchimp could be out of sync and result in a login error. Mailchimp works with your authenticator app to use a time-based system to generate passcodes. Use automatic time and date settings on your device.If a passcode is older than 30 seconds, relaunch your authenticator app on your mobile device and enter the new passcode in the Verification code field in Mailchimp. Make sure the generated passcode is for the Mailchimp account you want to log in to.Īuthenticator apps generate passcodes that are only valid for 30 seconds at a time. Your authenticator application could be connected to more than one service or account. Make sure the passcode is for your Mailchimp account. ![]() If your passcode is rejected, here are a couple troubleshooting steps to take. You must launch your authenticator app to generate a new passcode each time you log in to Mailchimp. In this article, you'll find solutions for common issues with SMS and authenticator app 2-factor authentication. In some cases, you may see an error or can't access the app to log in. Each time you input a 2-factor authentication passcode to log in to your Mailchimp account, you should be granted access. ![]()
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